Video

Best Practices in Final Mile Delivery through Modernizing Technology and Processes 

An Experts Discussion with DHL and ORTEC

Optimizing delivery operations and modernizing technology and processes are essential for success in the rapidly evolving landscape of final-mile delivery. Joe Candio, Director of Operations at DHL, joins DeNorris Johnson, Customer Solutions Consultant at ORTEC Americas, to explore best practices and strategies that revolutionize final-mile optimization, enhancing efficiency, customer satisfaction, and cost-effectiveness. Their discussion highlights the leadership role in aligning strategy with execution, and the internal alignment required for business and operational success. 

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DateFeb 13, 2025
Best Practices in Final Mile Delivery : DHL and ORTEC

DHL and ORTEC share insights on how DHL leverages modern technology across multiple delivery models to serve a diverse clientele, focusing on sustainability in the final-mile delivery space. You'll gain a deeper understanding and actionable strategies to effectively manage delivery frequencies, optimize routes, and leverage cutting-edge technology to refine final mile operations.   

  • Overview of Final Mile Delivery Challenges: The evolving landscape of final-mile delivery and alternative fuels, and the importance of fully utilizing assets and optimizing delivery operations and modernizing technology and processes. 
  • Strategic Alignment and Execution: The critical role of leadership in aligning strategy with execution and the necessity of internal alignment for both business and operational success.
  • Leveraging Modern Technology in Delivery Operations: Insights into how DHL utilizes modern technology across various delivery models to offer customers full visibility into their shipments and to match capacity with market demand.
  • Best Practices and Actionable Strategies: Best practices for managing delivery frequencies and optimizing routes, resource utilization, and cost/benefit analysis. Actionable strategies to leverage cutting-edge technology for enhancing efficiency, customer satisfaction, and cost-effectiveness. 
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